| Title : | Knowledge management : concepts and best practices |
| Material Type: | printed text |
| Authors: | Kai Mertins, Author ; Peter Heisig, Author ; Jens Vorbeck, Author |
| Edition statement: | 2nd edition |
| Publisher: | Berlin : Springer |
| Publication Date: | 2003 |
| Pagination: | xxxi, 383 p. |
| Size: | 24 cm |
| ISBN (or other code): | 978-3-540-00490-5 |
| General note: | Includes bibliographical references (p. [351]-372)
Includes index (p. [379]-383) |
| Languages : | English (eng) Original Language : English (eng) |
| Descriptors: | Case studies
Knowledge management
|
| Class number: | 658.4038 |
| Abstract: | The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results. In doing so it describes best practices in knowledge management from leading companies and shows how to integrate such activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required. It concludes with an overview of the leading knowledge management projects in several European countries. |
| Contents note: | Introduction; Business Process Oriented Knowledge Management; The Fraunhofer Knowledge Management Audit (FKM-Audit); 4 Motivation for Knowledge Management; Role Models, Human Resources and Strategy; Knowledge Management Tools; Intellectual Capital : Measuring Knowledge Management; A Survey on Good Practices in Knowledge Management in European Companies; How German Companies Employ Knowledge Management; Knowledge Management; Knowledge Management : The Holistic Approach of Arthur D. Little, Inc; The Aventis Approach to Knowledge Management : Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability; Cultural Change Triggers Best Practice Sharing - British Aerospace plc..; Knowledge Management and Customer Orientation Hewlett Packard Austria; Knowledge Management in a Global Company - IBM Global Services; Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak; Sharing Process Knowledge in Production Environments; KnowledgeSharing@MED - Enabling Knowledge Sharing by Turning Knowledge into Business; Building Communities; |
| Record link: | https://library.seeu.edu.mk/index.php?lvl=notice_display&id=17257 |
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