| Title : | Interpersonal conflict | | Material Type: | printed text | | Authors: | William W. Wilmot, Author ; Joyce L Hocker, Author | | Publisher: | Boston : McGraw - Hill | | Publication Date: | 1998 | | Pagination: | xiii, 290 p. | | Layout: | ill. | | Size: | 24 cm | | ISBN (or other code): | 978-0-697-32724-6 | | General note: | Includes bibliographical references (p. 263-280)
Includes index (p. 281-290)
| | Languages : | English (eng) Original Language : English (eng) | | Descriptors: | Conflict (Psychology)
Interpersonal conflict
| | Class number: | 303.6 | | Abstract: | This book is a complete guide to interpersonal conflict. The central principles of effective conflict management are examined in all types of contexts—from romantic relationships to the workplace. The fifth edition retains all the popular features of earlier editions while incorporating over 200 new reports of the latest research. Many of the chapters are expanded and enlivened with considerably more analysis and examples from the workplace and other public contexts. In addition, throughout the book, increased focus is directed toward the influences of culture and gender. Chapter 1 reviews conflict assumptions, metaphors about conflict, and the framing effects of culture and gender. The new lens model of conflict demonstrates how partners have different perceptions in all conflicts and how these also differ from outsider views. Chapter 2 presents the often quoted definition of conflict refined in the previous editions. The spirals of destructive and constructive conflict demonstrate the interactive dynamics that escalate in all disputes. New illustrations enhance the presentation of content, relational, identity (face-saving), and procedural goals in chapter 3. Here you will find useful new insights forged from intervention into disputes in personal relationships and organizations. Chapter 4 expands on the major ways people conceptualize power and shows how these views affect struggles as they unfold. This chapter sharpens the treatment of either/or and both/and perspectives found in earlier editions. New insights appear in chapter 5 regarding avoidance, verbal aggressiveness, and violence. The new information is challenging and worth a close read, for at the heart of all conflict dynamics are the communicative choices made by the parties involved. The assessment devices that many of you found so useful are still resident in chapter 6. Each of these have been refined in response to your suggestions. Chapter 7 not only covers the now standard approaches to negotiation but extends the analysis into some of the latest feminist views of negotiation. Many new examples bring negotiation principles into our everyday lives. Chapter 8 has a dual task—showing how to move out of avoidance and also how to self-regulate destructive moves. You will find very useful information on how to alter both of these patterns and move conflict into a constructive zone. Chapter 9 has been almost totally revised and expanded. The explosion of interest in mediation is evident in this chapter, with extensive information about types of mediation and the skills needed for successful mediation. A significant component on different cul¬tural methods for handling conflict will pique your interest, for it challenges some widely held assumptions about conflict management and gives us a backdrop for reviewing.... | | Contents note: | Conflict Components; perspectives on Conflict; The Nature of Conflict; Saving Face and Getting What You Want; Power; Styles and Tactics; Conflict Intervention; Conflict Assessment; Negotiation; Transforming Your Conflicts : Engagement in the Midrange; Third-party Intervention; | | Record link: | https://library.seeu.edu.mk/index.php?lvl=notice_display&id=9913 |
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