| Title : | The visible ops handbook : implementing ITIL in 4 practical and auditable steps |
| Material Type: | printed text |
| Authors: | Kevin Behr, Author ; Gene Kim, Author ; George Spafford, Author |
| Publisher: | Eugene, OR : Information Technology Process Institute |
| Publication Date: | 2005 |
| Pagination: | 106 p. |
| Size: | 21 cm |
| ISBN (or other code): | 978-0-975568-61-3 |
| General note: | Includes bibliographical references (p. 88)
Includes bibliographical footnotes |
| Languages : | English (eng) Original Language : English (eng) |
| Descriptors: | Information technology - Management
|
| Class number: | 658.4 |
| Abstract: | The Core of Visible Ops Visible Ops is a methodology designed to jump start implementation of controls and process improvement in IT organizations needing to increase service levels, security, and audit ability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive road map for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best inefficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. |
| Contents note: | Stabilize Patient; Catch and Release and Find Fragile Artifacts; Establish Repeatable Build Library; Enable Continuous Improvement; |
| Record link: | https://library.seeu.edu.mk/index.php?lvl=notice_display&id=17279 |
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